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Privacy Policy

Privacy Policy

Welcome to IT Uplink’s Privacy Policy. This document explains how IT Uplink (Pty) Ltd (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information. We respect your privacy and actively ensure compliance with South Africa’s Protection of Personal Information Act (POPIA) and the EU General Data Protection Regulation (GDPR).

1. Information We Collect

We collect information you provide directly and data gathered automatically when you interact with our website or services.

  • Personal Details: Name, email address, phone number, postal address.
  • Account Data: Usernames, passwords, service preferences.
  • Usage Data: Pages visited, time stamps, IP addresses.
  • Payment Information: When you purchase hardware or support plans.

2. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To process repairs, sales, and support requests quickly.
  • Communication: To send confirmations, updates, and promotional offers.
  • Improvements: To analyze and improve website functionality and service quality.
  • Legal Compliance: To meet our obligations under POPIA, GDPR, and other regulations.

3. Cookies and Tracking

We employ cookies and similar technologies to enhance your experience. Cookies help us:

  • Remember your preferences.
  • Track usage patterns.
  • Deliver targeted content and ads.

You may disable cookies via your browser settings, but note that some features may no longer function correctly.

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share information with:

  • Service Providers: Trusted partners who assist with hosting, payment processing, and marketing.
  • Legal Authorities: When required by law or to protect our rights.
  • Business Transfers: In connection with a merger, sale, or reorganization.

5. Security Measures

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. Our systems undergo regular security assessments to maintain high standards.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined here, to comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights Under POPIA and GDPR

Depending on your jurisdiction, you may have rights to:

  • Access and receive a copy of your data.
  • Correct inaccuracies.
  • Request deletion or restriction of processing.
  • Object to certain processing activities.
  • Obtain data portability.

For details on South Africa’s POPIA, please visit popia.co.za. For the EU GDPR, see gdpr.eu.

8. Changes to This Privacy Policy

We may update this policy from time to time. We’ll post the updated version here with a revised “Last Updated” date. We recommend you review this page periodically to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights under POPIA or GDPR, please get in touch with us directly. We aim to respond to all enquiries within 48 business hours.

When contacting us, please include as much detail as possible—such as your name, the email address you used when interacting with us, and a clear description of your request—to help us process your enquiry efficiently. If you are requesting access, correction, or deletion of personal data, kindly specify which information you are referring to and the context in which it was collected.

For general support outside of privacy matters, including technical assistance with repairs, hardware sales, or ongoing IT support subscriptions, please email info@ituplink.co.za or call/WhatsApp one of the numbers listed above. Our support team is available Monday to Friday, from 8 AM to 5 PM South Africa Standard Time (SAST), excluding public holidays.

If you prefer to reach us through social media, you can send us a direct message on:

Your feedback helps us improve continually. Whether you have a question about this policy, a concern about data handling, or suggestions for enhancing our privacy practices, we welcome your input. Thank you for placing your trust in IT Uplink—we remain committed to protecting your personal information with the highest standards of security and transparency.

Privacy Policy